Job DescriptionJob DescriptionClient: Client BoardPrimary Vendor: Innovee Consulting IncRole: Jira SaaS AdministratorLocation: Washington, DCDuration: Long Term Only USC for this role***3 professional References**** Position Overview:We are seeking an experienced Jira SaaS Administrator to manage, maintain, and optimize our Atlassian Cloud environment. The ideal candidate will have deep expertise in Jira Software, Jira Service Management, and Atlassian Cloud administration. This role will partner with technology and DevSecOps teams to implement scalable solutions, improve workflows, and ensure platform reliability, security, and governance.Key Responsibilities:Administer and maintain Jira Cloud instance(s) including user management, permissions, and securityDesign, configure, and maintain projects, workflows, screens, issue types, fields, permissions, and notification schemes.Install, configure, and maintain Marketplace apps/pluginsManage Jira projects, boards (Scrum/Kanban), and dashboardsConfigure and support integration with enterprise applications and third-party toolsMonitor system performance and implement optimization strategiesDevelop and maintain automation rules to improve operational efficiencyCreate and maintain technical documentation, knowledge articles, and operational proceduresSupport migration, enhancement, and continuous improvement initiatives.Manage user provisioning, access controls, groups, roles, and permissionsImplement governance, standards, and best practices for Atlassian Cloud platformsProvide guidance and training to end users, project teams, and administratorsMonitor platform health, usage, performance, and licensingEnsure compliance with security policies and data governanceTroubleshoot and resolve platform issues, collaborating with vendors and stakeholders as needed.Required Qualifications:5 years of hands-on Jira Cloud/SAAS administration experienceStrong understanding of Agile/Scrum methodologiesProficiency with Jira workflows, schemes, and configurationsExperience with JQL (Jira Query Language)Knowledge of Jira permissions and security schemesFamiliarity with Atlassian Marketplace appsStrong problem-solving and analytical skillsExcellent communication and documentation skillsPreferred QualificationsAtlassian Certified Jira Administrator (ACP-620) or similar certificationExperience with Jira Service ManagementBackground in IT service management or DevOps
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