Job Description
Job Title: Food Lion To-Go Associate
Success Factors Job Code : 1300490
Department: Front End
Reports To: Customer Service Manager
Primary Purpose: Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service.
- Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
- Ability to shop multiple customer orders using the designated tools and equipment
- Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)
- Substitute items when requested
- Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure
- Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
- Assist customers picking up orders
- Complete Accountability Form from end to end process
- Is courteous and helpful to other associates
- Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies
- Adheres to all company guidelines, policies and standard practices
- Observes and corrects all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
- Successfully complete Computer Based Training (CBT) and Training Aid courses
- Performs all other duties as assigned
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Qualifications: - High school graduate or equivalent preferred
- Good interpersonal, communication and customer service skills
- Desire to work in a team environment
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Must meet minimum age requirements, when applicable, to perform specific job functions
Physical Requirements: - Ability to use computers, smart devices, and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Stand 100% of the time with frequently walking short distances
- Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
- Have sufficient visual ability to check ID cards
Job Tags
Flexible hours