Job Description

ARROW is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus, we are looking to add a Security Site Supervisor for one of our clients in New York City.

Position Summary

We are seeking a retired law enforcement professional with strong leadership and security experience to serve as a Security Site Supervisor at a client facility in New York City. The ideal candidate will oversee daily security operations, provide direction and leadership to security personnel, and ensure the safety, security, and efficiency of the site. The Site Supervisor will serve as a key point of contact on-site and will be responsible for responding to incidents, managing conflict, monitoring security operations, and ensuring security personnel are properly trained and following established procedures.

Schedule

Monday-Friday, 8:00AM- 4:00PM

Essential Job Duties

• Supervise daily security operations and ensure compliance with company and site policies and procedures
• Lead, coach, and mentor security personnel to ensure effective performance and adherence to post orders
• Monitor CCTV systems and conduct regular patrols and site inspections
• Respond to and manage conflict situations using appropriate de-escalation and conflict-management techniques
• Conduct regular inspections to identify potential safety and security hazards and take appropriate corrective action
• Provide First Aid and CPR assistance when necessary
• Collaborate with local law enforcement and emergency personnel when required
• Train and mentor staff on loss prevention strategies, emergency response procedures, and site-specific protocols
• Maintain accurate and timely records of incidents, inspections, and staff performance
• Identify and report potential security risks or operational concerns
• Ensure a professional, safe, and secure environment for employees, visitors, and clients

Position Requirements

• Must be a retired law enforcement officer
• Previous law enforcement and security supervisory experience
• Strong leadership, communication, and interpersonal skills
• Experience operating CCTV systems and other surveillance equipment
• Strong conflict-management and de-escalation skills
• Knowledge of loss prevention techniques and strategies
• Strong observational skills with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to effectively lead, train, and motivate a team
• First Aid and CPR certification preferred; willingness to obtain certification if not currently held
• Ability to exercise sound judgment and respond effectively to security incidents and emergencies

The expected hiring range for this position is $92,684.80 a year, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

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